In the ever-evolving landscape of business transformation, agile change management is challenging the established norms of traditional methodologies.
Its emphasis on flexibility and responsiveness often clashes with the structured, linear approach that has dominated traditional change management for decades.
Our team at the Agile Change Leadership Institute has first-hand experience ‘in the trenches’ and understands the exact challenges teams face with outdated, traditional change management practices.
We’ve helped 132 organisations and 1,550+ students in 69 countries transition towards agile change management, ensuring continuous improvement and stakeholder satisfaction.
Continue reading our guide to get a better understanding of how agile thinking can benefit your workplace.
What is agile change management?
Agile change management is a relatively new practice that is fast taking over the business world.
Agile change management is a body of work that seeks to support people through the delivery of change at speed with lean resourcing.
It applies to both business agility transformations and the context of agile delivery of technology and product releases or projects.
The foundations of the agile change management body of work are an agile mindset, agile change practices and tools, and agile change ways of working.
It encourages an adaptive approach to how we support people through change and lets go of heavy tools, processes and restrictive controls.
Who does agile change management?
The key role is the Agile Change Manager.
These are people with a change management background who have upskilled to be nimbler and more adaptive in their practice.
There is typically not an agile change process or methodology to be used.
Rather change managers favour a focus on the capabilities that help them deliver change at speed.
The agile change capabilities that boost the success of the agile change manager are data-informed decision making, transparent and visual communication, and continuous engagement.
While we said ‘key role’, it is important to note that agile change management is a capability that everyone can build, and should build.
Increasingly we are seeing an uptick in situations where ‘Change is Everybody’s Business‘, and people are expected to use self-serve agile change frameworks and tools.
This is a great development from our perspective!
The move from traditional change management
One of the things that most ‘traditional’ change managers find most challenging with agile change management is “letting go”.
Success depends heavily on a test and learn / experimentation focus with feedback being your friend.
The agile change manager facilitates change through an adaptive approach rather than seeks to control the success of the project through a rigid application of five-step processes.
Benefits of agile change management
Agile change is dependent on the co-creation of change and this is inherently engaging.
Simply put, we do change with people, not to people.
The use of transparent and visual communication engages people in conversations about the changes going on.
Continuous learning and fast feedback cycles are core to agile change management.
The shorter your feedback cycles, the more confidence you have in what you can do and what impact it will have.
The test and learn cycles of agile change allow you to increase the likelihood of success, and minimise the risks to successful implementation.
You find that the productivity dip gets smaller – time to proficiency increases.
Agile change works from the principles of Agile, one of these principles is the importance of simplicity.
Maximising the amount of work not done plus visual and transparent communication means that messages and concepts are easy to understand for the most overwhelmed.
The more you engage, the less you see change resistance.
Decreasing the time to deliver change allows audiences to see benefits faster, and reduce change fatigue.
It normalises the frequency and volume of change.
How agile and change management work together
Historically, Agile and change management haven’t always worked well together.
This may be because change managers have been slow to update their practices.
Agilists can see change managers as anchors to the swift deployment of change.
We’ve been told – the problem with change managers is:
- They want us all to fill out spreadsheets,
- They spend all their time protecting people from change
- They just want to control everything.
While there may be some truth in this, agilists are not immune from needing to take their own medicine either.
The bottom line is that while people are involved in receiving change created by agile teams (either customers, operations teams, or sales teams), change managers do need to work with agilists.
That means starting with understanding what agile is about and adapting your practice.
Agile and change management can be complementary.
Change management ensures that the solution developed is adopted easily and increases the feedback cycles for future iterations.
Is there an agile change management plan template?
This is a common question when change managers first start working agile.
The answer can be the biggest shock and the biggest joy in working with agile change.
Here’s why – whereas once we did change management plans in a uniform template, that took 40 pages, and 12 weeks to be signed off by 15 members of the steering committee, it’s very different now.
Agile change is all about the quality of conversations and so you might use a change canvas or a change roadmap with high-level details to progress conversations.
There are actually many change practices that have shifted as a result of the move to agile.
Here are four of them to consider:
Then and now: 4 agile change practices and tools
THEN: Change Management Plans
|NOW: Change Management Roadmaps / Canvases
|THEN: Detailed Change Impact Analysis on spreadsheets
|NOW: Think, Act, Feel workshops
|THEN: Change champions
|NOW: Social Architecture / 3% rule
|THEN: Stakeholder Identification Spreadsheets
|NOW: Blast radius and persona mapping
Is there an agile change management process?
While there is not an agile change methodology per se, there is the concept of the MVCP – the Minimum Viable Change Process.
This is where you apply the Minimum Viable Product concept from Agile to change.
You ask yourself, what is the minimum work we could do, with the most impact in the time frame we have available?
Your MVCP is highly contextual.
It is dependent on the type of change, the type of organisation and your change sponsor’s objectives.
So it’s likely you will have a different MVCP for any change you work on.
Agile change management examples
Here are some examples of how we have done agile change management.
A Workday implementation with only three people in the change team having to deliver to 26 countries globally we:
- Used visual management success metrics to keep conversations going about change
- Co-created the change backlog using a Work Out Loud approach with a reverse go-live
- Adapted our change communications in real time using Click-To-Open-Rate (CTOR) data from our email platform
In a technology company that makes phone-based apps, we empowered the operations team and contact centre with change-ready checklists generated by their team leaders.
- e.g. “What do we need to feel ready for these releases”. This gave the delivery teams clear direction on what was required for the operations teams to feel equipped to receive the changes. It also gave the operations team confidence and control over the volume of change coming through.
In a bank when supporting automation releases we created a change playbook that could have new pages added with each iterative release.
This reduced the time for training and created a sustainable change resource.
Change management: agile vs waterfall
Most of us have started off working in waterfall approaches to change – where we support linear staged processes.
The move to Agile Change means recognising the difference between agile and waterfall change.
Change Management: Agile vs Waterfall Approach