Where Design Thinking Meets Change Management

Course Badge Dt

This online learning program explores design thinking frameworks and techniques and explains how to apply design thinking to change management activities to improve the overall end-user experience and adoption.


Modules10 micro lessons
Course Duration*Twelve months to complete
TypeOnline, self-paced
Course Details

Course Overview

This powerful short course helps deliver change from a place of empathy.

It encourages you to put people at the heart of the change.

It explores techniques that enable collaboration and invites you to re-think the way you engage with stakeholders and end users.

And it explores ways to evolve change activities by prototyping and testing.

You can combine practices from Design Thinking on any type of change management initiative. The practices offer opportunities to engage more deeply with empathy and to experiment and iterate.

The practices and tools provide a forum for safe and productive collaboration with end users. It opens opportunities to discuss more user pain points and opportunities. In turn, this improves adoption and benefits realisation.

18 Topics


  • 10 micro lessons
  • Playbook – 50 pages of goodness in an eBook for you to download and keep
  • Template Library you can download and edit
  • Curated resources
  • Design Thinker micro-credential digital badge

Learning Objectives

  • Make change activities more human centred
  • Enhance your change toolkit
  • Introduce meaningful co-creation


10 multiple choice questions, you need 80% to pass, multiple attempts permitted.

Time to complete

1.5 hours


$549 AUD

Note: For Australian residents this is GST inclusive, and you are provided a ATO compliant tax receipt. For outside of Australia, Teachable calculates country or state tax as relevant at checkout.


You do need to have led a group of people through change in the past or currently be leading a group of people.

If you are in between roles there are retrospective assessments you can do.

Contact us for enterprise pricing models and volume discounts.

For More Information and Pricing


Frequently Asked Questions

We already have a change framework that we are applying in our work. How can this course fit in?

This content and its application is what we can call “methodology agnostic”. This means that if you already have a change framework or model in place at your organisation or change practice, you’ll be able to integrate these practices into your change toolkit.

You cannot download the clips however you can watch them as many times as you like while you still have access. After purchasing the course you will have access to the course for 12 months.

You’ll learn a range of skills that you can incorporate into your change management strategy including: 

Our Agile Change Leadership Three Rs: 

  • Resistance
  • Resilience
  • Readiness

Leadership theories such as: 

  • Distributed
  • Servant
  • Adaptive

Human-Centred Change that focuses on: 

  • Psychological Safety
  • Employee Journeying
  • Personas and People

Our Refined Agile Change Leadership Three Cs: 

  • Change Communication
  • Collaboration & Co-creation
  • Community

And how to be more agile through our core principles of:

  • Fail fast & feedback
  • Minimum Viable Product (MVP)
  • Done is better than perfect

Yes, you certainly can. Our templates are provided in PowerPoint format. We also include instructions on how to change the colour palette so it suits your organisation’s brand colours. You can also edit them to suit your change initiative.

To successfully complete this course, you need to complete the multiple-choice question exam with at least 80% correct responses. You can attempt the exam as many times as you need to during your access period. The exam questions are based on the content presented in the learning clips and in your playbook.

After completing this course successfully, you will receive a digital certificate and a digital badge which you can add to your LinkedIn profile for added credibility.

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